Service review of Â鶹ԼÅÄ Online and Red Button - supporting evidence
Summary
The Â鶹ԼÅÄ Trust carries out regular in-depth reviews of each of the Â鶹ԼÅÄ's services, as part of its Charter responsibilities. We have looked at every Â鶹ԼÅÄ service over the last five years and have now begun our second round of reviews. The first of these covers Â鶹ԼÅÄ Online and Red Button.Ìý
As part of the review we carried out a public consultation at the end of 2012, and received around 1,800 responses from licence fee payers. In addition, we received responses from industry and stakeholder organisations and the Trust's Audience Councils. We also commissioned bespoke quantitative and qualitative audience research to inform our conclusions. This evidence, alongside performance monitoring and financial analysis, has given us a clear picture of these services.
The supporting evidence can be found below.