Â鶹ԼÅÄ

Fair trading

The Â鶹ԼÅÄ Trust has a duty to take account of the competitive impact of the Â鶹ԼÅÄ's activities on the wider market.

The Trust’s Fair Trading policies and framework sets out how the Trust will take account of this duty across the Â鶹ԼÅÄ’s range of activities and services.

The policies and framework consists of the Trust’s:

  • Statement of Policy on Fair Trading
  • Statement of Policy on Competitive Impact
  • Competitive Impact Code on Cross-Promotion

The Â鶹ԼÅÄ Executive must comply with the requirements set out above. Details of the Â鶹ԼÅÄ Executive's fair trading regime, including Fair Trading Guidelines on the practical implications of the Trust's policies and codes, are available at: Fair Trading guidelines

The Â鶹ԼÅÄ Trust has approved a framework to ensure that complaints from anyone who believes that the Â鶹ԼÅÄ has breached the statement of policy on fair trading or competitive impact codes are handled properly by management. If complainants are not satisfied with management's response they have a right of appeal to the Trust. For more information please see: How to appeal over a fair trading complaint.