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Why have I been locked out of my account?

Updated: 19 September 2016

If you enter the wrong password too many times, you’ll be locked out for 30 minutes. This is to keep your account secure, so we won’t be able to help in the meantime.

To unlock your account

You'll need to wait at least 30 minutes and then try again.

 

See here for more help if you’re having problems with your password

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