Before following any of the steps below, search ourÌýknown issuesÌýto check whether you are experiencing a known problem.Ìý
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Having problems with Â鶹ԼÅÄ Sounds on your computer? Try the following steps:Ìý
- Step 1:ÌýClear your cache
When you clear the cache on your internet browser, you’re removing data your browser has stored on your computer. This can be a very useful first step in trying to resolve a problem. For instructions, visit theÌýHow do I clear the cache?Ìýpage.
Ìý - Step 2: Try an alternative browser
If you find that you’re not able to play programmes on Â鶹ԼÅÄ Sounds then you may wish to try a different browser. You’ll find a list of compatible browsers on our Can I use Â鶹ԼÅÄ Sounds on my computer? page.
Ìý - Step 3: Check your internet connection
If you have problems playing programmes from other providers, or across all browsers,Ìýtry moving closer to your router and switching off other devices that are connected to the internet at the same time.
Try a wired connection. If that helps but you’d prefer to be on WiFi, consider changing the channel your WiFi router transmits on. The following external link has guidance on how to do this: Ìý(The Â鶹ԼÅÄ is not responsible for the content of external sites.)
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