Before following any of the steps below, search the known issues and our general FAQs to check whether you are experiencing a known problem.Μύ
Using the Βι¶ΉΤΌΕΔ Sounds app on your mobile or tablet? Try the following steps:
- Try updating the app
Ensure you have the latest version of the app installed from your app store as your problem might be fixed in the most recent version:
Μύ - Make sure your device is supported
If you’re unable to install or update the app, make sure your device meets the requirements listed on your store page. You’ll need Amazon Fire OS 5.0 and above, Android 5.0 and above, or iOS 12.2Μύand above to install the Βι¶ΉΤΌΕΔ Sounds app. If you’re not offered an update you could be using a slightly older device so try updating your device. Here’s advice on how to do that:
Μύ - Check the website
Head toΜύΜύto see if the website is also affected. This will let you know if the fault is a wider issue across Βι¶ΉΤΌΕΔ Sounds, or happening only within the app.
Μύ - Remove and reinstall the Βι¶ΉΤΌΕΔ SoundsΜύapp
This can sometimes fix problems. If the problem persists, wait for the next app update and try using the website to access Βι¶ΉΤΌΕΔ Sounds instead at .
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Using the Βι¶ΉΤΌΕΔ Sounds website? Try the following steps:
- Step 1: Try installing the Βι¶ΉΤΌΕΔ Sounds app
Our Βι¶ΉΤΌΕΔ Sounds app has all the same lovely content as our website, with a lot more features to enjoy. So if you’re having trouble with the website, you might find the Βι¶ΉΤΌΕΔ Sounds app works better for you.
Μύ - Step 2: Make sure your device is supported
If you're unable to install the app, or you prefer using the website on your phone or tablet, please make sure that your device is supported. You can check the mobile requirements on our Can I use Βι¶ΉΤΌΕΔ Sounds on my mobile or tablet?ΜύOperating systems older than those listed may still work, however we can't guarantee that troubleshooting will resolve any issues.
Μύ - Step 3: Clear the cache
When you clear the cache on your device’s internet browser, you’re removing data that’s stored on your device. This can be a very useful first step in trying to resolve a problem. For instructions on how to clear the cache, check our How do I clear the cache? page.
Μύ - Step 4: Check your internet connection
If you also have problems playing programmes from other providers as well, try moving closer to your router and switching off other devices that are connected to the internet at the same time. We have some more information on our What can I do to stop buffering or unstable playback?Μύpage.
Still not working?
If you've tried all of the above and find that you're still having difficulty, please check other areas to see if these are working as expected, for example downloads in the app, live streaming or on-demand playback. This will be useful if you need to get in touch as it will help us to investigate further.Μύ
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