News and discussion of consumer affairs
now playing
04/11/2021
Gaming fraud, Eco on a budget, Muslim student finance
The rise of gaming related fraud - we hear from one gamer who's fallen victim to it.
Energy Performance Certificates, DVLA Delays, Green Â鶹ԼÅÄs Grant Ends
Does improving your home's EPC rating make any difference to its value?
Call You and Yours: What’s it like at the moment working in care?
What’s it like at the moment working in care? Email youandyours@bbc.co.uk
BP Pulse says sorry and Irish Passport delays
BP Pulse says sorry and Irish Passport delays.
CMA Powers, New Railway and Disabled Pay Gap
Consumer watchdog demands new powers to crack down on law breakers.
Clarks Strike; Cyber Detective Kids; WhatsApp Scam
Staff at Clarks continue their strike.
Wood Burning Stoves, Nursery Closures, Green Mortgages
More people are using wood burning fires because of rising gas prices.
Call You and Yours: What's making you hesitate over getting your jab?
Call You and Yours: What’s making you hesitate over getting your jab?
Easyjet bag charges; poor quality social housing
Easyjet bag charges and residents complain about the state of their social housing.
Re-scaled Rail, Cleaner shortage and Sim Only
Government reveals rail plans for the north after axing HS2 route to Leeds
Clarice Cliff, TV Ads, Gambling
Â鶹ԼÅÄ Gadget Privacy, James Daunt, Building on Flood Plains
Is the security of smart home gadgets getting worse?
Call You and Yours - How do you feel about using a credit card?
Call You and Yours: how do you feel about using a credit card?
Money and Mental Health, Black Friday, Collagen Gummies
Martin Lewis on Money and Mental Health.
Retail Footfall, Bus Drivers and Fixed Power Deals
Bus services continue to be squeezed as driver vacancies hit new record.
Damaged Goods: almost 70% of people have received damaged items when ordering online
Damaged Goods: almost 70% of people have received damaged items when ordering online.
Care Â鶹ԼÅÄ Visiting, Black Hair, Data Sharing
Care home visiting restrictions. First TV advert for black hair. Data sharing complaints.
Call You and Yours: How has Storm Arwen affected you?
How has Storm Arwen affected you?
Lasting Power of Attorney Fraud, Souvenir Gig Tickets, Bounce Back Loans
Concert tickets are often digital only, would fans pay extra for a paper ticket to keep?
Unjabbed careworkers
Unjabbed care workers and how to spot 'greenwashing'
PCR Prices; Ghost Brokers; British Cheese
Portas Towns; Royal Mail Delays; Rental Scam
Ten years after the 'Portas Towns', we're back to see what's happening on the high street.
Call You and Yours: How has your high street changed?
How is your high street changing? Email youandyours@bbc.co.uk and leave your number.
Social Housing, Christmas Trees, Underage Kittens
Which has a lower carbon footprint - a real Christmas tree or fake one?
Mary Portas on high streets
Mary Portas on the state of UK high streets.
Legal Expenses, Loyalty Penalties and Time Share Battle
Around 15m of us have insurance that covers us for legal costs; why do so few claim?
Product Safety; Inheritance; Christmas Lights
Consumer Minister Paul Scully on calls for tighter regulation of online marketplaces.
Call You and Yours: How easy is it to get a vaccine or booster jab?
How easy is it for you to get a vaccine or booster jab? Email youandyours@bbc.co.uk
Â鶹ԼÅÄ Surveillance, Vintage Make Up, Access to Cash
The growing trend for collecting vintage make up.
Dodgy builders and alternative hearses
Alternative hearses and is it time for more protection against dodgy builders?