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With the name decided, Holly & the team meets with marketing to find out how to tell people the new programme is coming.

Holly Hamilton leads the Consumer Fight Back - getting answers, righting wrongs and making things better for consumers everywhere.
In this episode, Holly & the team meet the marketing department to help promote the new programme, and discuss some more potential story ideas, from shopping to buying a home.

If you have a story or experience you want to share with Consumer Fight Back email cfb@bbc.co.uk

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16 minutes

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