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The role of a Duty Manager Airside at Heathrow Airport

Paula Abbott talks about her role as Duty Manager Airside at Heathrow Airport and how, after nine months, she is nearing the end of her training. She outlines her role and responsibilities and briefly touches on what she enjoys about the job. It’s a role that presents many challenges and Paula provides several examples while stressing the importance of sharing information.

Although her own background is in the military, Paula is quick to point out the many different backgrounds her colleagues have come from. While she mentions the training and skills required to be a Duty Manager Airside, she is also keen to point out the wide range of roles available to anyone interested in working in the industry and provides advice on where to look for opportunities.

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Duration:

5 minutes

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