Charging your energy company a late payment fee
Consumer news. Winifred Robinson learns about the man who took on his energy company and won, and confusion over automated warning calls from banks.
Steve Clark was angry that his energy company didn't repay the credit on his account when he switched. So he sent them a late payment notice and a Β£50 charge. The company paid up, but will it do the same for everyone? Why banks use automated messages to tell you there's been fraudulent activity on your account. Plus, we look at the enduring popularity of cookbooks with Simon Hopkinson.
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Chapters
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Heartbleed
The bug that supposedly could allow hackers to break into all our online accounts.
Duration: 04:05
Npower Payment
The ingenuity of a man who charged Npower a Β£50 late payment charge.
Duration: 08:09
Cookery Books
Cooking book sales remain high despite predictions they would fall.
Duration: 09:31
084 Numbers
To speak to someone at Citizens Advice will cost you 41p a minute from a mobile.
Duration: 03:03
Automated Bank Calls
Why banks use automated calls to inform people of potential fraudulent activity.
Duration: 07:23
Kate Bush Tickets
Some ticket companies are trying to get around the resale of tickets for Kate Bush's gigs
Duration: 06:05
Self Storage
A slew of websites have been created to help people store their store with neighbours.
Duration: 05:40
Energy Account Credit
We ask the major energy companies how long they can retain credit before returning it.
Duration: 02:58
Broadcasts
- Thu 10 Apr 2014 12:00Βι¶ΉΤΌΕΔ Radio 4 FM
- Thu 10 Apr 2014 12:04Βι¶ΉΤΌΕΔ Radio 4 LW
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