Technology: David McClelland
We put YOUR questions to Technology Expert David McClelland.
David casts his expert eye over one viewer's complaint about the cost of broadband , and helps another who is receiving scam emails.
Anne received a threatening email in her spam inbox yesterday, which claimed to have access to her laptop. Should she ignore it or report it?
Sadly, this kind of disturbing spam email are on the rise. Their aim is to provoke a response, sometimes even claiming to have found compromising or illegal material on the recipient's computer.
If the mail arrived into her spam inbox then it's likely her email software or internet service provider has scanned the text of the message and - based on how it may see many thousands of these messages every day - has marked it as spam.
I still receive many of these every day, as do my family members - my advice is simply to ignore and delete. Action Fraud encourages us to report scam emails, particularly phishing emails purporting to be from a trusted organisation.
Chris from Hull wants to know why he's paying Β£50 a month for his internet. Is this a normal amount?
The price you pay may depend upon a number of factors, but whatever deal you are on right now there's no harm in looking for a better deal using a price comparison service - , the UK communications regulator, accredits nine official price comparison services.
However, Chris says he lives in Hull - Hull is a special case in that it has its own separate telecoms network run by KCOM. Historically, all residents in the area had very little choice in who they received their telecoms services from. This may be changing, however, and there now alternative providers coming to market in the area who may be able to offer lower prices.
