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Sam Franklin (Nigel Harman)
Charismatic, attractive, millionaire businessman who is slightly reckless with his cash. Having lost a fortune, made a fortune, then lost it all again, Sam is always on the look out for a new venture and appears to find it at Hotel Babylon. He is shocked to discover his ex-wife, Juliet, overseeing the hotel and soon sparks begin to fly between them.

Juliet Miller (Anna Wilson-Jones)
Professional and first rate at her job, Juliet takes no prisoners and has no room for sentiment when livelihoods and millions of pounds are at stake. Juliet has no issue making tough decisions but when it comes to her personal life she is thrown off course when former husband Sam turns up at the hotel.

Tony Casemore (Dexter Fletcher)
Concierge, 41, married with children, but with the hours he works, he doesn't get to see much of them. As concierge, he's a true specialist – he knows everything the guest needs to know – he can get you anything, from anywhere, and always within 24 hours. An effortless charmer and easy-going, he has worked in the hotel business for years and knows it inside out.

Anna Thornton-Wilton (Emma Pierson)
Head Receptionist Anna is 27 and... let's say... aspirational. She works in the luxury hotel business because she feels completely at home there – but really working there is the only way she can afford to be a part of it. She's gorgeous and knows it and, as far as she's concerned, it's only a matter of time before she bags a wealthy and eligible man. Her ambitions need re-evaluating when she finds herself pregnant. The gang want to know who the dad is.

Gino Primirola (Martin Marquez)
Head Barman, 43, half-Italian, half-Spanish. The luxury end of the market is awash with Spanish barmen, but Gino is particularly proud of his dual identity. While his background might be slightly chequered, he's undeniably clean and kind-hearted. His strong, unique morality somehow seems to stop with the ladies, but when Gino falls head-over-heels in love with a guest it can only lead one place... disaster.

Ben Trueman (Michael Obiora)
Receptionist, 25. Loves the luxury hotel world because of its style and inherent campness. Ben has been at Babylon for four years but is still intimidated by some of his colleagues. He gets himself into all sorts of sticky situations and this year is no exception when he finds himself masquerading as a Scottish Laird at his own celebrity style wedding!

James Schofield (Ray Coulthard)
Food & Beverage Manager, 41. Extremely pretentious and rather old school. James knows the value and importance of all things luxurious and gets a huge kick from ordering the finest produce. He just can't help looking down his nose at people who can't pronounce foreign labels or are a bit past their sell by date but it is exactly this snobbery that brings him down to earth with a bang.

Emily James (Alexandra Moen)
Head of PR: beautiful, ambitious and wants Hotel Babylon to be the top-rated hotel in the country. Having gained the trust of her colleagues after a rocky start she quickly gets to grips with the new team in place but is shaken when her father turns up at Babylon with a surprising offer.

Tanya Mihajlov (Danira Govic)
Newly-appointed Head of Housekeeping, Tanya, was a former chambermaid in the hotel. She knows the industry and all its scams inside out, upstairs and down. Delighted to be front of house she quickly develops a crush on Sam and brings her unique, brusque style to the job.

Melanie Hughes (Amy Nuttall)
New receptionist, Melanie, 24, lands the job quite by accident when her boyfriend abandons her on the steps of Hotel Babylon. After bluffing her way into the vacant post Ben takes her under his wing and turns ugly duckling Mel into a swan.