Why can't I watch live TV streams on my TV?

Due to a technical issueÌýwe are, unfortunately, unable to offer playback of live streams on someÌýTV devices. The issue was investigated by the Â鶹ԼÅÄ and Vestel, who are the manufacturer for these devices, however a resolution couldn’t be found

If your deviceÌýis affected, you will be unable to watch live streams from the Channels menu, live event streams, or from prompts that appear on the TV broadcast to select to watch from the start.

On-demand content is unaffected.Ìý

Devices which have been impacted will include the following configurations:Ìý

  • VestelÌýTV 2015 MB110
  • VestelÌýTV 2015 MB110 FVP
  • VestelÌýTV 2015 MB120 FVP
  • Vestel TV 2015 HIGHEND FVP

To see the System Information for iPlayer on your TV, open iPlayer and head to Settings > Settings & Help > Help > System information.Ìý

The models below have been identified as affected,Ìýbut any deviceÌýwith the above configuration will also be impacted.

Bush Celcus
Digihome Finlux
Hitachi JVC
Laurus Linsar
Logik Luxor
Mitchell & Brown Polaroid
Techwood Telefunken
Toshiba Walker

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Bush

Brand Model
Bush DLED32265HDCNTDFVP
Bush DLED49287FHDCNTDFVP
Bush DLED50287FHDCNTDFVP
Bush DLED55287FHDCNTD
Bush LED24265DVDCNTDFVP
Bush LED24265DVDCNTDWFVP
Bush LED32287HDCNTDFVP
Bush LED40287FHDCNTDFVP
Bush LED40292UHDFVP
Bush LED49292UHDFVP


Celcus

Brand Model
Celcus CEL-43UHDSB-16/1
Celcus CEL-48UHDSB-16/2


Digihome

Brand Model
Digihome 24273SFVPT2HD-BK
Digihome 32273SFVPT2HD-BK
Digihome 40272SFVPT2FHD
Digihome 43287DFP
Digihome 49287DFP
Digihome 50273SFVPT2FHD
Digihome 50287DFP
Digihome 40273SMFHDLED
Digihome 49292UHDFVP
Digihome 50292UHDSFVPT2
Digihome 55292UHDFVP
Digihome 55292UHDSFVPT2


Finlux

Brand Model
Finlux 32FMD290B-P
Finlux 40FMD294B-P
Finlux 55-FFA-5515
Finlux 55FME290B-P
Finlux 43UTD297B-P
Finlux 49FUA-7020
Finlux 49UTD297B-P
Finlux 55FUA-7020
Finlux 55UTD297B-P
Finlux 65FUA-8020
Finlux 43UXE310B-P
Finlux 48UXE304B-P
Finlux 55-FUA-8022


Hitachi

Brand Model
Hitachi 48HK6T64U
Hitachi 48HK6T74U
Hitachi 55HK6T64U
Hitachi 55HK6T74U


JVC

Brand Model
JVC LT-40C750
JVC LT-40C755
JVC LT-32C660
JVC LT-32C661
JVC LT-40C860
JVC LT-43C862
JVC LT-49C862
JVC LT-55C860
JVC LT-32C655(C)


Laurus

Brand Model
Laurus PH-43SMARTUHD
Laurus PH-48SMARTUHD
Laurus PH-55SMARTUHD


Linsar

Brand Model
Linsar 22LED4000
Linsar 24LED1700
Linsar 24LED4000
Linsar 32LED1700
Linsar 32LED800
Linsar 43UHD200
Linsar 50UHD200
Linsar 55UHD200


Logik

Brand Model
Logik L43UE17
Logik L49UE17
Logik L55UE17


Luxor

Brand Model
Luxor LUX0140004/01
Luxor LUX0143002/01
Luxor LUX0150006/01
Luxor LUX0155003/01
Luxor LUXC0132002/01
Luxor LUXC0140001/01
Luxor LUX0140005/01
Luxor LUX0143003/01
Luxor LUX0150007/01
Luxor LUX0155004/01


Mitchell & Brown

Brand Model
Mitchell & Brown JB-241811FSM
Mitchell & Brown JB-241811FSMDVD
Mitchell & Brown JB-321811FSM
Mitchell & Brown JB-321811FSMDVD
Mitchell & Brown JB-401811FSM
Mitchell & Brown JB-501811FSM
Mitchell & Brown JB-401811FSM4K
Mitchell & Brown JB-501811FSM4K


Polaroid

Brand Model
Polaroid P24D300FP
Polaroid P32D300FP
Polaroid P32D300PF
Polaroid P32FS1956A
Polaroid P50D300FP
Polaroid P55D300FP
Polaroid P55FS0756A
Polaroid P50US0956A
Polaroid P50US2236A


Techwood

Brand Model
Techwood 49AO3USB
Techwood 49AO4USB
Techwood 50AO4USB
Techwood 55AO4USB
Techwood 65AO4USB


Telefunken

Brand Model
Telefunken 32TFN-SFVPFHD
Telefunken 43TFN-SFVPFHD
Telefunken 50TFN-SFVPFHD


Toshiba

Brand Model
Toshiba 43U6663DB
Toshiba 43U6763DB
Toshiba 43U8663DB
Toshiba 49U6663DB
Toshiba 49U7763DB
Toshiba 49U7766DB
Toshiba 49U8663DB
Toshiba 55U5766DB
Toshiba 55U6663DB
Toshiba 55U6763DB
Toshiba 55U7763DB
Toshiba 55U7766DB
Toshiba 55U8663DB
Toshiba 65U6663DB
Toshiba 65U8663DB
Toshiba 32W3753DB


Walker

Brand Model
Walker WPS3216SM
Walker WPS32SM287
Walker WPS4317SM
Walker WPS5017SM
Walker WP4K4017
Walker WP4K4317
Walker WP4K4988
Walker WP4K5517

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