Before following any of the steps below, search our known issues section to check whether you are experiencing a known problem.Μύ
Try the following steps:Μύ
- Step 1: Restart your device
This could mean leaving it switched off at the mains for a few minutes but check your manual in case there's an alternative recommended method for your device.
Μύ - Step 2: Disconnect your device from the internet, then reconnect
This might refresh your internet connection and get the Βι¶ΉΤΌΕΔ Sounds app up and running again for you.Μύ
Μύ - Step 3: Update your device's firmware/software
Sometimes bugs may have been fixed in an update. This is usually found in Settings or System Information, but if you need assistance with updating the firmware, contact your service provider or manufacturer.Μύ
Μύ - Step 4: Uninstall and reinstall the app
If your device lets you add and remove apps, try removing the Βι¶ΉΤΌΕΔ Sounds app and re-adding it. If you're not sure about how to do that, you should contact your manufacturer.Μύ
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Still need help?Μύ
If you're still having trouble and you haven't been able to resolve the problem, contact us and let us know what you've tried. Please provide as much information as possible:
- What version of Βι¶ΉΤΌΕΔ Sounds is installed on your device? Check the Where can I find system information for the Βι¶ΉΤΌΕΔ Sounds app on my connected TV? page for advice on how to find this information.
- What's the make and model of your device? Include the model number and software version if possible.
- Is an error message displayed, and what exactly does it say? Is there an error number?
- When did the problem start or happen?
- Does the problem affect one or more programmes, and which programmes are affected? If it's just one, check the known issues page in case it's known already.
- Does it affect live or on-demand programmes?
- Detail the steps to reproduce the problem or fault.
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