Shows: e-ticket information

Can someone else use my tickets?

Anonymous — Thu, 03 Oct 2019 13:47:06 +0000

Can someone else use my tickets?

If your application for tickets is successful, your tickets will be printed with the name of the person who applied. If you request two or more tickets because you are taking a guest along, all your tickets will be printed with the name of the person who made the ticket application.

Our tickets are non-transferable and can only be used by the person named on the application / tickets, accompanied by any guest(s) they wish to bring along.

Anonymous (not verified) 03 October 2019

I have an email telling me I'm unsuccessful but have already got tickets

Anonymous — Thu, 03 Oct 2019 13:49:21 +0000

I have an email telling me I'm unsuccessful but have already got tickets

Sometimes people apply more than once for a show, or apply for lots of dates in a series. When this happens, occasionally you will receive an ’unsuccessful’ email for a show even though you’ve already received tickets.

This is normally because you have applied for lots of recording dates of the same show. You may therefore have received tickets for one recording, but have been unsuccessful for others in the series.

Alternatively, you may have applied for the same show more than once using different email addresses, or different names, or may have spelled your name differently on different applications.

In any of these scenarios, receiving an unsuccessful email when you already have tickets does not mean that your tickets are no longer valid.

If for any reason it has become necessary to cancel your tickets (occasionally a recording is cancelled, or moves to a smaller venue where we can accommodate fewer people) we will send you a clear notification advising you of this cancellation.

Anonymous (not verified) 03 October 2019

I have lost or deleted my e-tickets

Anonymous — Thu, 03 Oct 2019 13:50:03 +0000

I have lost or deleted my e-tickets

If you have lost or deleted the email with your e-ticket(s) we can resend it if you contact us via our Twitter account or get in touch by calling �鶹Լ�� Shows and Tours on 0370 901 1227*.

*UK-wide rate charged at no more than 01/02 geographic numbers; calls may be recorded for training.

Anonymous (not verified) 03 October 2019

How will my ticket be issued and when will I receive it?

karen.scott — Wed, 04 Dec 2019 14:34:50 +0000

How will my ticket be issued and when will I receive it?

When will my ticket be issued?

When we receive your ticket application we add your details to a waiting list.

Tickets are normally allocated from three weeks before the recording. However, some of our shows are advertised much closer to the recording date, in which case we will let you know if you’ve been successful as soon as possible after you have applied.

For shows that are being allocated via a random draw, the draw will be run after the publicised closing date.

For shows that are being allocated on a first come first served basis we may start sending out tickets before the show is fully booked, in which case we will run a number of allocations as people continue to apply, up to the point where we have reached capacity for that show.

Sometimes we're even able to issue tickets on the day of a recording if there are last minute cancellations, if a show still has available seats or if we’ve been able to release extra tickets at short notice. We realise that sending out tickets so close to the recording means people may not be able to use them, but where possible we like to give as many people as possible on the waiting list for a show the opportunity to go and so will reallocate returned tickets / allocate available tickets right up to the day of the recording. If you receive tickets at short notice and are unable to use them we completely understand, but for our popular shows we always try and give as many people as possible the chance to come along.

If you receive a text message on the day of the recording telling you that you’ve been allocated tickets, but your tickets haven’t arrived in your inbox in time for you to bring them along, please bring along the confirmation message and some proof of ID.

How will my ticket be issued?

If you have applied online, unless we let you know otherwise tickets will be sent to you by email.

If you’ve supplied us with a mobile number, as soon as you have been allocated tickets we’ll send you a text message letting you know and telling you to check your inbox for your tickets. Your tickets should arrive by email a little while later and will be attached as a PDF document, which you can either print and bring along with you, or which you can show on your smart phone or tablet. All our e-tickets have a unique bar code which we scan as part of the validation and admission process.

If you have applied by phone because you don’t have an email address we can arrange for your tickets to be posted out to you.

karen.scott 04 December 2019

Can my tickets be transferred to a different date?

karen.scott — Tue, 03 Jan 2023 10:58:40 +0000

Can my tickets be transferred to a different date?

If your application for tickets is successful please note that they cannot be transferred to a different date.

If you find you are no longer able to use your allocated tickets, we'd be very grateful if you could use the unique cancellation link on your e-tickets to let us know you cannot attend the recording, so we can allocate your tickets to someone else on the waiting list.

karen.scott 03 January 2023

I received a text message telling me I have tickets for a show but no email with tickets

karen.scott — Tue, 03 Jan 2023 14:42:11 +0000

I received a text message telling me I have tickets for a show but no email with tickets

Not received your tickets

If you have received a text messaging confirming that you have been allocated tickets for a show but haven’t received the email with the e-tickets it is possible that your email client is treating this email as spam because of the attachment. Please check your junk mail and spam filters, and make sure �鶹Լ�� Shows and Tours (no-reply@evnt.pro) is added to your email client’s list of safe senders. It’s important that you do that before asking us to re-issue your tickets otherwise they may get lost in your spam filter again.

You can add this address to your email contact list / safe senders with most email providers by editing your junk/spam email options. Your email provider has their own instructions for doing this if you're not sure how - but we've included the most common email providers' instructions below.

Gmail
Log into your account, hover over the "Settings" icon and click "Settings".

Select "Filters and Blocked Addresses".

Select "Create a new filter".

A dialog box appears. In the From field, type the email address you want to whitelist. Be sure to type the full email address (no-reply@evnt.pro)

At the bottom of the dialog box, select Create filter.

On the next screen, tell Gmail what to do with the email address you just indicated. To do so, select Never send it to Spam. To finish the process, select Create filter.

Yahoo!
Log into your account, hover over the "Settings" icon and click "Settings".

In the "Settings" tab, select "Filters" from the left menu and click the button to "Add" a filter.

Type a name for your filter in the "Filter name" field. Select "contains" in the "sender" drop-down menu. Type the sender's email address in the "sender" text field. In the "Move to Folder" drop-down menu, select "Inbox". Click the "Save" button in the top bar to save the filter.

Hotmail
In the upper right hand corner of your account, click on the "Settings" icon. From here, click on the option for "Options".

While in this section, click on the option for "Safe and blocked senders".

Click on "Safe senders".

Enter in the sender's email address and click the button to "Add to list".

AOL
In the upper right hand corner of your account, click on "Options". From there, click "Mail Settings".

On the "Settings" page, click "Spam Settings". From there, choose "Allow mail only from addresses I specify" on the drop-down menu. Enter in the sender's email address, click the plus button, and click save to save your changes.

MacMail
Select "Mail" and "Preferences" from the top menu.

In the "Preferences" window, click the "Rules" icon. Then, click the "Add Rule" button.

In the "Rules" window, type a name for your rule in the "Description" field. Use the following settings: “If any of the following conditions are met: From Contains.” Type the sender’s email address in the text field beside “Contains.” Select “Move Message” and “Inbox” from the drop-down menus. Click “Ok” to save the rule.

Normally receive our ticket emails without a problem?

If you have received a text messaging confirming that you have been allocated tickets for a show and you’ve received e-tickets successfully from us in the past and know that our emails normally deliver to your inbox without any problem, it’s worth checking whether you received the confirmation of application email for the show you haven’t received tickets for. If you don’t have an email confirming your application, it’s possible that you mistyped your email address when applying. One of our team can check this for you if you contact us via our Twitter account or the �鶹Լ�� Questions webpage and if necessary correct this in our system and re-send your tickets.

If you have access to more than one email address, it’s also worth checking in case you applied using a work email, or a different email address from the one you’ve used in the past.

karen.scott 03 January 2023

I am unable to print my e-tickets

karen.scott — Tue, 03 Jan 2023 14:49:10 +0000

I am unable to print my e-tickets

There is no need to print your tickets. You can show them to us on your smart phone or tablet. �鶹Լ�� staff will be able to scan the bar codes of your tickets from your mobile device.

Please note that there are some shows (such as Strictly Come Dancing) where mobile devices will not be permitted in the studio. This will be clear on the application page for that show. In that case, mobiles can still be used for ticket scanning but will then be taken from you and stored securely until the end of the recording.

karen.scott 03 January 2023