Updated: 18 August 2020
Facilities management services across the UK (excluding Wales*) are provided by Interserve.
Phone contacts
The for the UK, including Northern Ireland can be contacted on the numbers below. There are different arrangements for Wales*
The Βι¶ΉΤΌΕΔ Workplace Service Centre operates 24 hours a day, 7 days a week.
- Short dial number: 0490
- External: 0808 1688 962
- For general facilities management services: Βι¶ΉΤΌΕΔWorkplace.ServiceCentre@interservefm.com
- To book meeting rooms, car parking, and video conferencing: Βι¶ΉΤΌΕΔRoomBook.ServiceCentre@interservefm.com
Arrangements for Wales
There is no change to the Wales helpdesk number. This will continue to operate between 8:30am and 6:00pm Monday to Friday, will then automatically transfer to the new Βι¶ΉΤΌΕΔ Workplace Service Centre outside these times.
- Wales helpdesk: internal *6000 or 23000, or external 02920 323000
- Email for Wales: cardiff.helpdesk@bbc.co.uk
Asbestos Management and Incidents
- Tel: Βι¶ΉΤΌΕΔ Workplace Service Centre (Interserve FM): Internal 0490, External 0808 1688 962
- Email: bbcworkplace.servicecentre@interservefm.com
- Website:
Safety and High RiskContact details for emergencies, all safety-related teams and insurance
HealthContact details for occupational health, physiotherapy helpline, travel health clinics and our overseas medevac provider.
WorkplaceContact details for the Βι¶ΉΤΌΕΔ Workplace Service Centre and the Asbestos management team
Business ContinuityContact details for the Business Continuity team, BCDRT and the Βι¶ΉΤΌΕΔ's '159' service
Safety tools, guides and contacts
- The new online tool for Risk Assessments, incidents and monitoring (NOTE: Use Google Chrome for Windows or Safari for MAC to fully access)
- Safety Equipment StoresJust one number to call: 0844 800 8875
- Βι¶ΉΤΌΕΔ Safety GuidelinesAccess our A-Z of safety guidelines
- Safety Advice Line: 0370 411 0464 Email: safety@bbc.co.uk
Events guidance - key links:
- Exhibitions
- General Guidance
- Indoor Location Recce Checklist
- Outdoor Location Recce Checklist
- Major Incidents & Emergency Planning
- Marketing and Promotional
- Noise Exposure
- Planning and Management
- Responsibilities
- Responsibilities Form
- Laser Lighting Effects
- Strobe Lighting
- Temporary Stages and Rostra
Health topics - key links:
- (Βι¶ΉΤΌΕΔ network only)
- Contributors Fitness to Participate
- Display Screen Equipment (DSE)
- (Βι¶ΉΤΌΕΔ network only)
- First Aid and Welfare on Location
- International Travel - Risks & Health
- Manual Handling
- Mental Health: Βι¶ΉΤΌΕΔpage
- (Βι¶ΉΤΌΕΔ network only)
- Personal Health and Wellbeing
- Pregnancy
- Psychological Trauma Support & Trauma Risk Management (TRiM)
- Tiredness and Fatigue
- Travel Health Contacts
Βι¶ΉΤΌΕΔ High Risk - key links:
- CBRN and Industrial Spills
- Covert Filming
- Crisis Management and Security Support
- Demonstrations, Protests and Crowds
- Disaster Coverage
- Door Stepping
- (Βι¶ΉΤΌΕΔ network only)
- (Βι¶ΉΤΌΕΔ network only)
- Public Order
- Safety Equipment Stores
Βι¶ΉΤΌΕΔ Journalism - key links:
Βι¶ΉΤΌΕΔ Productions - key links:
- Aerial Filming and Airfields
- Animals: Displaying and handling for performance
- Boats: Working on
- Children and Young People
- Driving
- Electrical Equipment and Systems
- First Aid and Welfare on Location
- Food Safety (Cooking and Catering)
- Remote Location Working
- Roads and Streets: Working by
- Security of Productions on Location
- Stunts
- Tiredness and Fatigue
- Unmanned Aerial Systems (UAS aka Drones)
- Vehicles: Recording in, from and around
- Working at Height: Mobile Elevating Work Platforms
- Working at Height: Tower Scaffolds
- (Βι¶ΉΤΌΕΔ Network only)
Βι¶ΉΤΌΕΔ Security - key links:
Βι¶ΉΤΌΕΔ Sport - key links:
About this site
This site describes what the Βι¶ΉΤΌΕΔ does in relation to managing its health, safety and security risks and is intended for those who work directly for the Βι¶ΉΤΌΕΔ.
It is not intended to provide instruction or guidance on how third parties should manage their risks. The Βι¶ΉΤΌΕΔ cannot be held liable for how this information is interpreted or used by third parties, nor provide any assurance that adopting it would provide any measure of legal compliance. More information
Some links on this site are only accessible when connected to the Βι¶ΉΤΌΕΔ network