Last year the Office of Fair Trading launched an investigation into the second-hand car market after a record number of complaints to the government-funded helpline, Consumer Direct. Today the results of that report have been announced. So what are the most common complaints about used cars and how will the OFT take action against those dealers who continue to scam their customers?
Guests:
Heather Clayton, Senior Director of the Office of Fair Trading’s Consumer Group
Nicky Rooke from the Society of Motor Manufacturers and Traders
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