麻豆约拍

The standing line evokes strong feelings about justice. Breaking what we see as the rules for waiting in line can arouse anger, and even violence, in a way that feels totally out of proportion to the length of our wait.

Dessa finds out what queuing theory can reveal about social status and hidden power dynamics, and why the serpentine line in her local supermarket is a good thing.

(Image: A queue. Credit: Getty Images)