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Sam, Karen and Craig have found reading and writing a challenge during their life.

They have now received or are currently getting support to improve their literacy.

During the launch of Â鶹ԼÅÄ Radio 5 Live's 'Word Matters' project - shining a light on the estimated nine million adults in the UK who have low-level literacy skills - they had an honest conversation about their every day difficulties and how their life has changed after seeking support.

For more information visit: bbc.co.uk/wordmatters