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90 The Police and Ambulance Service

999 call handlers struggled to give advice to residents trapped in the tower

The inquiry heard how the Metropolitan Police and London Ambulance Service struggled to give advice to residents trapped in the tower who had called 999.

Neil Jerome, told the inquiry he didn’t know why the change in stay put advice wasn’t communicated to the police. Paul Woodrow, the director of operations for the London Ambulance Service explained why paramedics did not enter the tower.

Producers Kate Lamble and Elisabeth Mahy
Researcher Olivia Beazley
Contact us via email: grenfellpodcast@bbc.co.uk

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