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How can the NHS learn from its mistakes?

The way the NHS investigates and ultimately learns from its mistakes is set to change.

The Healthcare Safety Investigation Branch or HSIB will be independent and offer guidance to NHS organisations on how to review errors that have been made, and it will carry out some investigations itself.

Joanna Gosling spoke to Melissa Mead, whose one-year-old son William died of sepsis after repeated visits to the GP and a call to the NHS helpline 111, Professor Martin Elliott, who is a specialist in patient safety at Great Ormond Street Hospital for Children and Matthew Syed, who wrote the book Black Box Thinking, which the Health Secretary Jeremy Hunt says influenced his thinking when making reforms to the NHS.

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Duration:

12 minutes