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Consumer Ombudsman

Chris and Martin are joined by Lewis Shand-Smith. He's already Ombudsman for areas like Energy and Property -- and in August, he took on the Consumer brief too.

Chris and Martin are joined by Lewis Shand-Smith. He's already Ombudsman for areas like Energy and Property -- and in August, he took on the Consumer brief too, offering people the opportunity to complain about ALL kinds of consumer matters, from retail disputes to problems with car mechanics. Also Martin’s guide to Santander’s 123 account and tips for getting ready for Christmas.

37 minutes

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