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Liverpool charity Personal Service Society (PSS) was officially established in 1919, but their work in the city began years before.

As war was declared in 1914, one of the founding members, Eleanor Rathbone began to work with the Soldiers and Sailors Families Association. She set up offices to help wives and family members of serving soldiers and sailors fill in claim forms as well as providing aid for people who needed it.

Just a year after they began, they had 17,000 cases on their books, showing the importance of the service. These services grew as the demand grew, helping the people of Liverpool who needed it the most. Shortly after the end of the war, with these ideas and ideals, and with no financial backing, PSS was born.

Almost a century on, the charity is still working on the same principles; when a need is recognised, they will find a service to meet the need. If the service doesn’t exist, they develop a new one – evolving with the changing society. This has meant the charity has been at the forefront of some of the country’s most innovative developments in welfare and care.

Location: Liverpool L1 4AZ

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