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Julia Somerville, Gloria Hunniford and the team seek answers for people who had their mobile phones stolen and then discovered the thieves had charged them hundreds of pounds using a little-known feature called ‘charge to bill’. Plus the 94-year-old stairlift user who says she feels short-changed by the cost of the manufacturer’s maintenance plan. And are new rules designed to stop existing customers being charged more for insurance than new customers really working?