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Too much choice?

During the pandemic, many supermarkets reduced choice on the shelves in order to maintain supplies of popular products. Now, choice is back, but do we really need it?

If you've ever felt bamboozled by the sheer range of biscuits at your local supermarket or in a quandary over which pair of headphones to buy from the plethora on offer, then you're not alone.

Studies suggest that consumers can struggle to make decisions when there is too much choice. So how much choice should businesses offer their customers? And how can retailers help us navigate the dizzying array of products out there?

Evan Davis brings together a perfectly chosen group of experts to discuss.

GUESTS

Dr. Paul Marsden, Consumer Pscyhologist, Business School, London College of Fashion , University of Arts London

Laurence Mitchell, Buying Director, Electricals and Βι¶ΉΤΌΕΔ Technology, John Lewis Partnership

Donna Smith, Managing Director, Thursday Cottage Ltd.

and

Paul Stainton, Retail Consultant, IPLC

PRODUCTION TEAM

Producer: Julie Ball
Researcher: Marianna Brain
Editor: China Collins
Sound: Rod Farquhar and Neil Churchill
Production Co-ordinators: Sophie Hill and Siobhan Reed

Available now

28 minutes

Last on

Mon 30 Jan 2023 11:30

Broadcasts

  • Thu 26 Jan 2023 20:30
  • Mon 30 Jan 2023 11:30

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