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Pick-your-own, Care home top-up fees, Broadband speeds

Pick-your-own farms are hoping for another bumper summer, plus paying unfair top-up fees for relatives in care homes.

Around 42,000 older people in the UK have a 'top-up' paid towards their care costs by a relative. In some cases, councils are asking people to pay top-up fees for a family member in a care home even though they should qualify for a fully funded council place. The Care Act, which came into force in April 2015, tightened the rules on top-up fees, stating that these should always involve the informed consent of all parties, involve a written agreement and that arrangements should be reviewed regularly.

It's been an amazing year, for one branch of British agriculture calledPick Your Own. The lockdowns left many us feeling stranded at home, and unable to enjoy our usual pastimes, but they also sent many people down to their local farm, to pick fruit. Pick Your Own farms are now hoping for another bumper summer. Our reporter Melanie Abbott visits an asparagus and soft fruit farm in Surrey.

We investigate complaints that some service providers aren't providing the internet speeds they've promised customers in their contract. We hear from a couple in Edinburgh who say they've never received the minimum speed guaranteed by the company and are now struggling to leave. We also speak to Andrew Ferguson, the Editor of Think Broadband.

We always want to hear about scams you’ve come across… but so do the authorities! Report your scam texts to 7726.
And your scam emails to report@phishing.gov.uk. If you get a scam phone call Action Fraud on 0300 123 2040.

Presenter: Winifred Robinson
Producer: Tara Holmes

Available now

39 minutes

Chapters

  • Care top-up fees

    • Care top-up fees

      Around 42,000 older people in the UK have a 'top-up' paid towards their care costs

      Duration: 07:55

  • Pick your own

    • Pick your own

      A new day out that people have tried is going to a 'pick your own' farm

      Duration: 07:16

  • Scams

    • Scams

      There are a number of scams doing the rounds such as a National Insurance scam phone call

      Duration: 08:11

  • Cladding prisoners

    • Cladding prisoners

      Over a million people are stuck in flats they can't sell or remortgage because of cladding

      Duration: 06:53

  • Broadband speeds

    • Broadband speeds

      Internet service providers aren't always meeting the speeds that are promised

      Duration: 08:14

Broadcast

  • Thu 3 Jun 2021 12:18

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