Holidays and Travel
Doreen McKenzie (ABTA NI), explains the steps you have to take when your holiday is unsatisfactory and Phillipa McKeown (NI Consumer Council) outlines your rights when travelling.
A group of local listeners struggled to claim compensation for a delayed flight and received different answers from the airline even though they were on the same flight and holiday makers arrived at their destination to discover it was a building site. Doreen McKenzie spokesperson for ABTA in Northern Ireland, explains the steps you and your tour operators have to take when your holiday is unsatisfactory and Phillipa McKeown of the NI Consumer Council outlines your rights when travelling abroad.
Also a recent rise in complaints about the hidden costs of car hire has opened a new legal door, The Competition and Markets Authority says if they are selling directly to UK customers on line, it will now take enforcement action if there are hidden charges and unexpected fees.
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Flight delayed? Cancelled? Want to know what you're entitled to? Look no further...
Broadcast
- Sat 31 Mar 2018 09:45Βι¶ΉΤΌΕΔ Radio Ulster & Βι¶ΉΤΌΕΔ Radio Foyle
Podcast
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On Your Behalf
Anna Curran champions the cause of consumers in Northern Ireland.
