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Tesco Kitchens, Gold, How to Complain

Trapped in customer service hell? How to take your complaint to the top and there's still gold in them there hills.

Confusion over who is responsible for warranty claims at Tesco's collapsed bathroom & Kitchen business.

The 21st century California Gold rush.

The telecoms regulator Ofcom says there are reasonable grounds to believe a telecommunications company misled its customers.

Trapped in customer services hell? How to take your complaint to the top.

The growth in trendy niche magazines

On the beat with London's anti pickpocket unit.

The European Court Justice general Court is appearing before itself for failing to deal with its caseload effectively.

Available now

45 minutes

Chapters

  • Tesco Kitchens

    Confusion over warranty claims at Tesco's collapsed bathroom & kitchen business.

    Duration: 08:15

  • Gold Rush

    The 21st century California Gold rush.

    Duration: 05:29

  • How to Complain

    Trapped in customer services hell? How to take your complaint to the top.

    Duration: 05:41

  • Niche Magazines

    The growth in trendy and expensive niche magazines.

    Duration: 06:30

  • Pickpockets

    On the beat with London's anti pickpocket unit

    Duration: 04:02

  • European Court

    The European Court failing to deal with its caseload effectively.

    Duration: 07:13

Broadcast

  • Thu 7 May 2015 12:16

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