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Retail therapy gone wrong? To ask about consumer rights, returns and refunds call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail your questions to moneybox@bbc.co.uk now.

If you've saved hard to make a purchase, shopped around to find value for money, install a new kitchen or send a gift, it's frustrating to find poor quality goods and services, or wait for a delivery that never arrives.

So what are your rights to redress? Presenter Ruth Alexander will be waiting for your questions on Wednesday.

Chief Retail Ombudsman Dean Dunham will be here to help with complaints about goods and services bought in-store or online.

Solicitor Joanne Lezemore can explain your legal rights and how to take a claim to the small claims court.

Adam Mortimer from the UK European Consumer Centre can tackle your cross-border disputes about shopping, car hire or timeshare and holiday clubs.

Whatever your problem, for free and impartial advice call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail your question to moneybox@bbc.co.uk now. Standard geographic call charges apply.