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Complaining About Financial Services

Complained about banking, insurance or financial services and still unhappy? Paul Lewis and guests answer your calls and emails.

Complained about banking, insurance or other financial services and still unhappy? Call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail moneybox@bbc.co.uk now.

How can you resolve a problem fairly?

What are your rights and how quickly should your provider respond?

If you feel that your complaints are not being addressed or taken seriously, how can you escalate them?

Whether your problem is about poor service, unfair treatment or mis-selling, Lesley Curwen and guests will be ready to assist. Waiting to explain the rules and share their experience will be:

James Daley, Fairer Finance.
Martyn James, Financial Ombudsman Service.
James Walker founder of Resolver & Complaints Champion.

Call 03700 100 444 from 1pm to 3.30pm on Wednesday or e-mail your question to moneybox@bbc.co.uk now. Standard geographic call charges apply.

Available now

30 minutes

Last on

Wed 14 May 2014 15:00
Βι¶ΉΤΌΕΔ Radio 4

More episodes

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Buying and Selling a Βι¶ΉΤΌΕΔ

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  • Read the transcript for this edition of Money Box Live

  • E-mail us via our contact form or call 03700 100 444 between 1pm and 3.30pm on Wednesday.

Broadcast

  • Wed 14 May 2014 15:00
    Βι¶ΉΤΌΕΔ Radio 4

Related Links

  • (www.moneyadviceservice.org.uk)
  • (www.gov.uk)
  • (www.financial-ombudsman.org.uk)
  • (www.ombudsman-services.org)
  • (www.pensions-ombudsman.org.uk)
  • (www.fscs.org.uk)
  • (www.moneyadviceservice.org.uk)
  • (resolver.co.uk)
  • (www.fca.org.uk)
  • (www.fca.org.uk)
  • (www.which.co.uk)
  • (www.fairerfinance.com)