Consumer bill, estate agent jargon, the rise of Wetherspoons
How the first Consumer Bill of Rights for three decades will help the public, and cracking the estate agents code. Consumer news with Winifred Robinson.
The first consumer rights bill for three decades will be published tomorrow; how will it help consumers from being short changed, ripped off and confounded by companies, organisations or traders? Why do estate agents use such excruciating jargon to sells homes? The rail network in Britain has been declared the most improved in Europe but the industry must still improve and deliver better value for money in the next five years warns the industry regulator. How many of the extras in a hotel do you actually use; if they weren't there and it cost you less would you prefer it? A new chain of budget hotels hopes so; they are offering the ultimate in stripped down hospitality at rock bottom prices. The pub industry has taken a battering in the last decade but through all the smoking bans, cheap supermarket booze and recessions, one chain has carried on growing and growing. Wetherspoon's chairman Tim Martin tells how he's built a pub estate with more outlets than Asda in some of the toughest trading conditions in living memory.
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Why are estate agents' descriptions so bad?
Duration: 02:07
Chapters
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Jo Swinton Interview
Consumer minister Jo Swinson on the new Bill to beef up consumer rights
Duration: 05:32
Estate Agent Jargon
Everyone who’s bought a house has deciphered it, why do we tolerate estate agents jargon?
Duration: 08:34
Consumer Case Study - Laura Ashley
Case studies contrasting consumer rights now with likely outcomes under proposed new bill
Duration: 03:23
Citizen M Hotel
The new type of budget hotel?
Duration: 06:49
Consumer Case Study - SSE
Case studies contrasting consumer rights now with likely outcomes under proposed new bill
Duration: 01:24
Consumer Case Study - E-Reader
Case studies contrasting consumer rights now with likely outcomes under proposed new bill
Duration: 02:51
Consumer Case Study - Phone
Case studies contrasting consumer rights now with likely outcomes under proposed new bill
Duration: 02:26
Sainsbury's Wine
Sales of Sainsbury's Taste the difference wine go up.
Duration: 03:14
JD Wetherspoon
800 pubs and growing. So how much is too much for JD Wetherspoon?
Duration: 08:14
Baby Boomers
The Bishop of London has suggested his generation have an unfair share of the UK's Wealth.
Duration: 04:08
Citizen Advice Bureau Interview
Consumer champion CAB respond to consumer bill proposals
Duration: 03:08
Broadcasts
- Wed 12 Jun 2013 12:00Βι¶ΉΤΌΕΔ Radio 4 FM
- Wed 12 Jun 2013 12:04Βι¶ΉΤΌΕΔ Radio 4 LW