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Consumer bill, estate agent jargon, the rise of Wetherspoons

How the first Consumer Bill of Rights for three decades will help the public, and cracking the estate agents code. Consumer news with Winifred Robinson.

The first consumer rights bill for three decades will be published tomorrow; how will it help consumers from being short changed, ripped off and confounded by companies, organisations or traders? Why do estate agents use such excruciating jargon to sells homes? The rail network in Britain has been declared the most improved in Europe but the industry must still improve and deliver better value for money in the next five years warns the industry regulator. How many of the extras in a hotel do you actually use; if they weren't there and it cost you less would you prefer it? A new chain of budget hotels hopes so; they are offering the ultimate in stripped down hospitality at rock bottom prices. The pub industry has taken a battering in the last decade but through all the smoking bans, cheap supermarket booze and recessions, one chain has carried on growing and growing. Wetherspoon's chairman Tim Martin tells how he's built a pub estate with more outlets than Asda in some of the toughest trading conditions in living memory.

Available now

56 minutes

Last on

Wed 12 Jun 2013 12:00

Chapters

  • Jo Swinton Interview

    Consumer minister Jo Swinson on the new Bill to beef up consumer rights

    Duration: 05:32

  • Estate Agent Jargon

    Everyone who’s bought a house has deciphered it, why do we tolerate estate agents jargon?

    Duration: 08:34

  • Consumer Case Study - Laura Ashley

    Case studies contrasting consumer rights now with likely outcomes under proposed new bill

    Duration: 03:23

  • Citizen M Hotel

    The new type of budget hotel?

    Duration: 06:49

  • Consumer Case Study - SSE

    Case studies contrasting consumer rights now with likely outcomes under proposed new bill

    Duration: 01:24

  • Consumer Case Study - E-Reader

    Case studies contrasting consumer rights now with likely outcomes under proposed new bill

    Duration: 02:51

  • Consumer Case Study - Phone

    Case studies contrasting consumer rights now with likely outcomes under proposed new bill

    Duration: 02:26

  • Sainsbury's Wine

    Sales of Sainsbury's Taste the difference wine go up.

    Duration: 03:14

  • JD Wetherspoon

    800 pubs and growing. So how much is too much for JD Wetherspoon?

    Duration: 08:14

  • Baby Boomers

    The Bishop of London has suggested his generation have an unfair share of the UK's Wealth.

    Duration: 04:08

  • Citizen Advice Bureau Interview

    Consumer champion CAB respond to consumer bill proposals

    Duration: 03:08

Broadcasts

  • Wed 12 Jun 2013 12:00
  • Wed 12 Jun 2013 12:04

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