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13/12/2010

Julian Worricker talks to Michael Roberts, the Chief Executive of the Association of Train Operating Companies about the forthcoming increases in rail fares.

Julian Worricker is joined by Michael Roberts, the head of the Association of Train Operating Companies, who explains the increases in rail fares, some of which look set to rise by up to 13 percent.

We hear about two men who have been jailed for fraud, after they charged five local authorities more than a million pounds for care services they never delivered.

And we revisit condensing boilers, which are once again causing problems for our listeners.

A management company, which runs 50 GP surgeries, has been piloting a scheme which passes calls from the surgery to a call centre after three rings. We hear whether this pilot has been a success.

And we discuss the merits of online reviews on internet shopping sites - a healthy exchange of opinions or a vicious, slanging, free for all?

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53 minutes

Last on

Mon 13 Dec 2010 12:00
Βι¶ΉΤΌΕΔ Radio 4 FM

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10/12/2010

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14/12/2010

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Chapters

  • Care Services Fraud

    Two men have been jailed for fraud after they charged five local authorities more than a million pounds for care services the never received.

    Duration: 06:13

  • Condensing Boilers

    We revisit condensing boilers which once again are causing problems for our listeners.

    Duration: 08:59

  • Digital Australia

    After years of delay, Australia is finally embracing the digital world of television and radio. Phil Mercer explores how they are coping.

    Duration: 07:51

  • Website reviews

    The writer, Rosie Alison, has asked Amazon to investigate some reviews on their website which she feels are malicious and fake. How big a problem are false reviews?

    Duration: 07:24

  • Rail Travel

    With rail fares set to rise by up to 13 percent next month, Michael Roberts, the chief executive of the Association of Train Operating Companies talks about the state of the rail industry.

    Duration: 11:35

  • Patient Call Centres

    The Department of Health has ditched the idea of national call centres for GP surgeries but in some practices it is already happening. We hear from one company that is piloting such a scheme.

    Duration: 06:00

  • Information

    The statistician Professor David Spiegelhalter discusses how, in an age of information overload, we process information, what are our limits and the role of trust in understanding data.

    Duration: 04:43

Broadcasts

  • Mon 13 Dec 2010 12:00
    Βι¶ΉΤΌΕΔ Radio 4 FM
  • Mon 13 Dec 2010 12:04
    Βι¶ΉΤΌΕΔ Radio 4 LW

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