Accessibility at the Proms
Full information on the facilities offered to disabled concert-goers at the Royal Albert Hall is available online or by calling the Access Information Line on 020 7070 4410* (9am–5pm daily).
The Royal Albert Hall has a Silver award from the Attitude is Everything Charter of Best Practice.
*Standard geographic charges from landlines and mobiles will apply. All calls may be recorded and monitored for training and quality-control purposes.
Facilities, services and ticketing arrangements
Access Information Line 020 7070 4410 (9am–5pm daily).
Βι¶ΉΤΌΕΔ Proms Audio Guide
Listen to an audio-described information guide about visiting the Royal Albert Hall and attending a Prom below:
Tickets and discounts for disabled concert-goers
All disabled concert-goers (and one companion) receive a 50% discount on all ticket prices for all Proms concerts.
To book, call the Access Information Line or purchase in person at the Royal Albert Hall.
Access Information Line: 020 7070 4410 (9am – 5pm daily).
Wheelchair access at the Proms
Throughout the Proms season at the Royal Albert Hall, 12 spaces will be available to book for wheelchair-users and companions on a designated wheelchair platform situated in front of Loggia Boxes 31–33. Depending on the Prom, between 18 and 25 additional spaces for wheelchair-users and companions will be available in the Stalls and the Circle.
To book, call the Access Information Line or visit the Royal Albert Hall Box Office in person.
Public lifts are located at Doors 1 and 8.
All bars and restaurants are wheelchair-accessible.
Transfer wheelchairs are available for customer use. The Royal Albert Hall has busy corridors and therefore visitors using mobility scooters are asked to enter via Door 3 or Door 8 and will be offered a transfer wheelchair on arrival.
Mobility scooters can be stored in designated places. The Hall is unable to offer charging facilities for scooters.
To request any of the above services, call the Access Information Line or complete an accessibility request form online at royalalberthall.com 48 hours before you attend. Alternatively you can make a request upon arrival at the Information Desk at Door 6, subject to availability.
Last Night of the Proms
If you require a wheelchair space for the Last Night, you will still need to book for five other concerts, but you must phone the Access Information Line (020 7070 4410) before 5.00pm on Thursday 6 June to enter the separate ballot for wheelchair spaces.
Promming
The Gallery can accommodate up to four wheelchair-users.
On arrival at the Royal Albert Hall, ask a steward (on duty from 9.00am) for assistance.
Wheelchair-users will be issued a queue number and can leave and return in time for doors opening, at which point all Prommers will enter in queue order.
Please note that the Arena is not accessible to wheelchair-users.
Access Information Line: 020 7070 4410 (9am – 5pm daily).
Car parking
A limited number of car parking spaces close to the Hall can be reserved by disabled concert-goers; contact the Access Information Line to book.
Ramped venue access is available at Doors 1, 3, 8, 9 and 12. The most convenient set-down point for vehicle arrival is near Door 3.
Guide Dogs at the Proms
Guide and assistance dogs are welcome and can be easily accommodated in the boxes. If you prefer to sit elsewhere, call the Access Information Line for advice: 020 7070 4410 (9am - 5pm daily).
The Royal Albert Hall stewards will be happy to look after your dog while you enjoy the concert.
BSL-interpreted Proms
Five Proms will be British Sign Language-interpreted. Please see below:
>> Prom 11 | CBeebies Prom: Wildlife Jamboree
>> Prom 12 | CBeebies Prom: Wildlife Jamboree
>> Prom 42 | Beethoven’s Ninth by Heart
Book tickets for these Proms online in the usual way.
If you require good visibility of the signer, choose the Stalls Signer Area when selecting tickets, or request by calling the Access Information Line: 020 7070 4410 (9am – 5pm daily).
Audio described Proms
Six Proms will be audio described in the 2024 season. These will be:
>> Prom 11 | CBeebies Prom: Wildlife Jamboree
>> Prom 12 | CBeebies Prom: Wildlife Jamboree
>> Prom 42 | Beethoven’s Ninth by Heart
Book tickets for these Proms online in the usual way.
Relaxed Performances
Βι¶ΉΤΌΕΔ Proms relaxed performances (Proms 11, 12 & 22) are designed to suit individuals or groups who feel more comfortable attending concerts in a relaxed environment.
There is a relaxed attitude to noise and audience members are free to leave and re-enter the auditorium at any point.
There will be chill-out areas, where spaces are made for anyone needing a bit of quiet time before or during the performance. For full details, visit bbc.co.uk/proms.
Follow the links below for full details for each Relaxed Performance:
>> Prom 11 | CBeebies Prom: Wildlife Jamboree
Assisted listening service
The Royal Albert Hall is equipped with a digital assisted listening system, delivering high-quality, reliable and interference-free audio to every seat in the auditorium.
Receiver packs and headphones are available from the Door 6 Information Desk.
Customers are also welcome to use their own headphones (3.5mm minijack required).
Festival Guide and Programmes
Βι¶ΉΤΌΕΔ Proms Festival Guide for blind and partially sighted people
Braille and large-print formats.
Braille versions of the Βι¶ΉΤΌΕΔ Proms Festival Guide are available in two parts, ‘Articles’ and ‘Concert Listings/Booking Information’, priced £4.99 and £5.00 respectively. For more information and to order, call the RNIB Helpline on 0303 123 9999.
A text-only large-print version of the Festival Guide is available, priced £9.99. To order, call James Rushworth on 07716 225658, or email PromsPublications@bbc.co.uk. (Allow 10 working days for delivery.)
The Guide is also available to purchase as an eBook from Amazon and as both an eBook and ePDF from Bloomsbury. Both formats are compatible with screen readers and text-to-speech software. Visit or for details
Βι¶ΉΤΌΕΔ Proms concert programmes in large print
Large-print concert programmes can be purchased on the night (at the same price as standard programmes), if ordered at least five working days in advance.
Large-print sung texts and librettos (where applicable) are available with the purchase of a standard programme, if ordered at least five working days in advance. This excludes surtitled Proms, for which librettos are not printed.
To order, call James Rushworth on 07716 225658, or email PromsPublications@bbc.co.uk. Programmes and texts will be left for collection at the Door 6 Merchandise Desk one hour before the concert begins.
A Royal Albert Hall steward will be happy to read the concert programme to visually impaired visitors. Call the Access Information Line (020 7070 4410, 9am – 5pm daily) or complete an accessibility request form online at royalalberthall.com 48 hours before you attend.
