Category: Βι¶ΉΤΌΕΔ
Date: 28.10.2004
Printable version
Βι¶ΉΤΌΕΔ Governors
today publish the latest findings of their Programme Complaints Committee
- for the period 1 July to 30 September 2004.
The Governors' Programme Complaints Committee (GPCC) is responsible
for monitoring complaints handling by the Βι¶ΉΤΌΕΔ, including hearing appeals
from complainants who are not happy with the response they have received
from Βι¶ΉΤΌΕΔ management.
The GPCC came to findings on 11 appeals in this quarter: 10 related
to matters of fairness and accuracy, and one concerned taste and decency.
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Of these, two were upheld in full and one in part.
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Sir Robert Smith is this month standing down as Chairman of
the Governors' Programme Complaints Committee after five years in the
role.
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His place will be taken by Richard Tait.
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In his final foreword to a GPCC bulletin Sir Robert
says: "I am delighted to be handing over to Richard Tait, who will
be in place to oversee implementation of the Βι¶ΉΤΌΕΔ's new system of complaints,
which mark a big step forward in the Βι¶ΉΤΌΕΔ's accountability to its audiences.
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"The GPCC, on behalf of the
Board of Governors, will monitor the new arrangements on behalf of licence
payers to ensure that they meet expectations.
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"However, the new system in itself will not be
enough. The Βι¶ΉΤΌΕΔ's response to complaints and its willingness to learn
from them is the true test of accountability and the Governors will
keep a close watch over management's performance."
Notes to Editors
The Governors' Programme Complaints Committee (GPCC)
consists of four Governors of the Βι¶ΉΤΌΕΔ, to whom the full Board of Governors
have delegated the power to consider appeals.
From 1 November 2004 they are: Richard Tait (Chairman), Deborah Bull,
Fabian Monds, and Angela Sarkis.
The GPCC's conclusions are reported to the full Board.
It is the specific function of the GPCC to consider appeals against
decisions and actions of the Programme Complaints Unit or of the Directors
of Βι¶ΉΤΌΕΔ Divisions in dealing with serious editorial complaints.
The GPCC considers appeals in relation to complaints about programmes
transmitted, or material carried, by the Βι¶ΉΤΌΕΔ's domestic public services
on radio, television and online, and which allege:
that the complainant has suffered unfair treatment in a transmitted
item;
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that the complainant's privacy has been unjustifiably
infringed, either in a programme or item as transmitted or in the process
of making the programme or item, or
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that there has otherwise been a failure adequately
to observe the Βι¶ΉΤΌΕΔ's editorial guidelines.
