Â鶹ԼÅÄ

BP says card payment problem resolved

  • Published
BP petrol stationImage source, Getty Images

BP fuel stations across the UK are now able to accept card payments after a glitch which lasted over three hours.

BP had said earlier its stations were only able to accept cash and that it was directing customers to its ATMs.

The oil giant said all its sites had now returned to normal service, and it was launching "a full investigation" into what had caused the problem.

"We will monitor the situation overnight to ensure the smooth running of our operations," it said.

BP earlier said the issue had caused "a handful" of stations to close.

The company said it did not know what had caused the issue.

A BP spokesperson said the problem had started around 19:00.

"We would like to thank our customers for their patience and again apologise for any inconvenience caused during the brief outage," they added.

BP has 1,280 BP stations across the UK.

Highways England had earlier tweeted that all motorway service areas with BP fuel stations were affected by the problem.

This Twitter post cannot be displayed in your browser. Please enable Javascript or try a different browser.
The Â鶹ԼÅÄ is not responsible for the content of external sites.
Skip twitter post by Highways England

Allow Twitter content?

This article contains content provided by Twitter. We ask for your permission before anything is loaded, as they may be using cookies and other technologies. You may want to read and before accepting. To view this content choose ‘accept and continue’.

The Â鶹ԼÅÄ is not responsible for the content of external sites.
End of twitter post by Highways England

Adam Johnston, who works at Spital BP station in Bebington, Wirall, said the card payment problem had been "an absolute nightmare" with "queues out the door and people struggling to get onto the forecourt".

The station had to fill out 10 forms where people were unable or unwilling to use the ATM, which required them to return and pay within seven days, he said.

He said the station was typically busier than normal BP fuel stations because it was also an M&S franchise.

"Most customers are sympathetic but some not so much resulting in arguments and a lot of stress," he added.

Heather Brogan, a customer at a BP fuel station in Southwell, Nottinghamshire, was also affected.

She had gone to buy "a handful of items" from the shop and used the onsite ATM to pay the £20 required.

" It's only a small town. People were absolutely fine about it," she said.