Why is there no sound on my YouView box?

If your YouView box is not tuned in via its RF (aerial) connection when you turn it on, you may not hear any sound when you play a programme on YouView iPlayer. If you're experiencing this problem, please try the following:

  • Make sure you have an RF (aerial) connection to the YouView box
  • Make sure you have tuned the broadcast channels on the box (via YouView settings > TV Signal & Quality > Re-tune Channels)
  • Reboot the box via the switch on the back, making sure theΒ aerial is still connected