When users switch to full screen, programmes may display a blankÌýscreen.
This problem occurs on PCs with Windows 8.1 or belowÌýinstalled and is due to incompatibilities between the computer’s hardware (the machine itself) and the media player mode we use to play the programme.
You may find thatÌýmaximisingÌýthe browser window is helpful as an interim measure.
If you’re seeing a blank screen regardless of whether you’re using full screen or not read theÌýWhy isÌýthere a blank screen where programmes would normally play? page.
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