Please continue to accept and claim your payments as normal prior to Friday 8th November on the current Freelance Payment Portal.
Freelancer FAQ's
What has changed?
The way you access the Freelance Payment Portal (FPP) has changed to include the use of a new multi-factor authentication solution, Βι¶ΉΤΌΕΔ Connect, to provide additional security and self-service. The FPP has been moved to a new technical platform to give you a more intuitive and streamlined experience.
When did this change happen?
The changes to the FPP and introduction of Βι¶ΉΤΌΕΔ Connect went live on Monday 11th November.
When do I register for Βι¶ΉΤΌΕΔ Connect?
You do not need to take any action until you receive the registration email. All emails will be sent to the personal email address provided by you to your Βι¶ΉΤΌΕΔ contact.
If you had an ongoing engagement which began before Monday 11th November and you have had your booking confirmation email, you should have received the Βι¶ΉΤΌΕΔ Connect registration email on Monday 11th November.
If you’re Βι¶ΉΤΌΕΔ Engagement is after Monday 11th November, you will receive your booking confirmation email with your terms and conditions first followed by your Βι¶ΉΤΌΕΔ Connect registration email.
Do I need new log-in details now that the FPP has been upgraded?
The previous portal login information is no longer valid for Βι¶ΉΤΌΕΔ Connect and upgraded FPP.
You will need to register with your personal email address and set up a new password. The steps to register for Βι¶ΉΤΌΕΔ Connect can be found . Please do not use your Βι¶ΉΤΌΕΔ email address to register for Βι¶ΉΤΌΕΔ Connect as you may lose access to the portal if you are no longer engaged by the Βι¶ΉΤΌΕΔ.
I have recently changed my email address. How do I let you know?
If you have changed your email address, you will need to raise a ticket via the following webform requesting for the email address to be updated on our systems.
Once you have received confirmation that the email address has been updated you will receive the Βι¶ΉΤΌΕΔ Connect invitation from the following email address bbc.connect@ccs.bbc.co.uk.
I haven't received a Βι¶ΉΤΌΕΔ Connect invitation in my personal email inbox.
Please check your spam/junk folders in your inbox as the email address (bbc.connect@ccs.bbc.co.uk) may be captured as spam. If you had an active engagement over the date of 11th November, or have started an engagement since then, and haven't received the Βι¶ΉΤΌΕΔ Connect invitation email, please check with your booker that the email address held on record for you is correct. If it isn't, please get in touch with us here.
I have deleted the Βι¶ΉΤΌΕΔ Connect invitation email. How do I register now?
Check 'deleted' folder: Look in your email account's deleted folder to see if you can recover the Βι¶ΉΤΌΕΔ Connect invitation email.
Forgot Password: If you can't find the email, you can follow the link to Βι¶ΉΤΌΕΔ Connect and use the "forgot password" option. This will resend the invitation for Βι¶ΉΤΌΕΔ Connect.
Contact Support: If neither of these steps work, please contact us for further assistance.
What authentication methods can I use?
The first time you access Βι¶ΉΤΌΕΔ Connect you will be asked to complete two-factor authentication by having a one-time passcode sent to your email address. You can choose to continue using this method of authentication for logging in in future, or you can choose to use an authenticator app (e.g. ForgeRock, Google Authenticator, Microsoft Authenticator).
What if I accidentally delete my authenticator app?
Reinstall the app and re-add your account using the details previously provided.
I am VAT registered. How do I claim VAT on my payments?
Check out the guide on adding your VAT registration number here. When you claim your payment there will be an option to add VAT to the payment you are claiming. Once selected you will need to select the VAT declaration box before submitting your claim.
What happened to the information held on the current FPP?
All information held on the current FPP has been migrated across to the upgraded FPP. This includes:
- All booking information
- All payment history
- Any active engagements and future-dated payment lines to be claimed.
Is Βι¶ΉΤΌΕΔ Connect the same as Βι¶ΉΤΌΕΔ Login?
No, Βι¶ΉΤΌΕΔ Connect is solely used to access the FPP. Βι¶ΉΤΌΕΔ Login will continue to be used for other systems, including mandatory training.
Using the Forgot Password function
Your Βι¶ΉΤΌΕΔ Connect password can only be changed once every 24 hours.
What should I do if I encounter an issue?
If you are experiencing a technical issue with Βι¶ΉΤΌΕΔ Connect or the FPP, you need to contact us via this form. Our service desk is on hand to support you with any queries.
Are there any training materials available?
Training materials are available for both Βι¶ΉΤΌΕΔ Connect and the FPP. These include:
The FPP screen is appearing as black and I am unable to see the buttons clearly
To resolve this issue please follow the below steps:
- Locate and click onto the User icon, followed by settings
- From the pop up, Select Appearance, then Βι¶ΉΤΌΕΔ V3 Theme – Fiori before clicking save
- Reload Βι¶ΉΤΌΕΔ Launchpad/FPP and this should have resolved the theme issues
Agent FAQ's
I am an agent representing freelancers
What has changed?
The way you access the Freelance Payment Portal (FPP) has changed to include the use of a new multi-factor authentication solution, Βι¶ΉΤΌΕΔ Connect, to provide additional security and self-service. The FPP has been moved to a new technical platform to give you an easier and streamlined experience.
When did this change happen?
The changes to the FPP and introduction of Βι¶ΉΤΌΕΔ Connect went live on Monday 11th November.
When do I register for Βι¶ΉΤΌΕΔ Connect?
You do not need to take any action until you receive the registration email. Here’s what you can expect now that the system is live. All emails will be sent to the agent email address provided by you to your Βι¶ΉΤΌΕΔ contact.
- If you represent a freelancer with an ongoing engagement which started before Monday 11th November and you have received the booking confirmation email: You should have received the Βι¶ΉΤΌΕΔ Connect registration email on Monday 11th November.
What do I do now?
- If a freelancer you represent has an active engagement, you can continue to accept and claim their payments on the upgraded FPP.
Will I still have visibility of booking and payment history on the new FPP?
Yes, all the booking and payment information that was on the current FPP has been migrated across to the upgraded FPP.
What if my client is part way through an engagement when the FPP goes live?
Bookings which had been accepted prior to go-live do not need to be accepted again in the upgraded FPP. You will need to register on Βι¶ΉΤΌΕΔ Connect to log into the new FPP, then you can continue to claim any outstanding payments. PAYE bookings accepted in the old FPP will continue to auto-claim as usual once accepted.
Can I download invoices on the new portal?
Yes, there is the option to download a PDF invoice and also print any invoices.
What should I do if I encounter an issue?
If you are experiencing a technical issue with Βι¶ΉΤΌΕΔ Connect or the FPP, you need to contact us via this form. Our service desk is on hand to support you with any queries.
Are there any training materials available?
Training materials are available for both Βι¶ΉΤΌΕΔ Connect and the FPP. These include: