Help Using �鶹Լ�� Services

Why can't I customise my �鶹Լ�� homepage?

John.Emerson — Thu, 12 Dec 2019 14:52:29 +0000

Why can't I customise my �鶹Լ�� homepage?

Unfortunately, we have had to turn off this feature. We appreciate that having an experience that focusses on your personal interests is important and are working towards providing an improved personalised experience in the future.

In the meantime, we hope that you’ll still find lots of content you enjoy on the page.

John.Emerson 12 December 2019

How can I catch up on a programme I missed?

Anonymous — Thu, 03 Oct 2019 13:49:21 +0000

How can I catch up on a programme I missed?

You can watch programmes you've missed on �鶹Լ�� iPlayer for a set amount of time - usually 30 days - after they've been broadcast.

Try How long are programmes available for? at �鶹Լ�� iPlayer Help for more details.

You can also download programmes and store them on your computer, mobile or tablet for that same amount of time to watch when you're offline. For help on how to do this, check the �鶹Լ�� iPlayer Help Site.

�鶹Լ�� iPlayer is only available to users in the UK, though most radio programmes are available outside the UK on the �鶹Լ�� Sounds website.

On 1 September 2016 it became law that you must own a TV licence to watch live and on-demand programmes and to download programmes on �鶹Լ�� iPlayer. For more information on this, please refer to the TV Licensing website.

Anonymous (not verified) 03 October 2019

How can I watch �鶹Լ�� programmes outside the UK?

Anonymous — Sun, 19 Apr 2020 10:25:02 +0000

How can I watch �鶹Լ�� programmes outside the UK?

If you want to access �鶹Լ�� programmes or channels outside the UK, please visit the �鶹Լ�� Studios website to see what �鶹Լ�� networks are available in your region.

Trying to use �鶹Լ�� iPlayer outside the UK? This platform can only be accessed within the UK, and this also applies to UK residents trying to use �鶹Լ�� iPlayer when abroad.

You can find more information here: Can I use �鶹Լ�� iPlayer when I'm outside of the UK?

Anonymous (not verified) 19 April 2020

Where can I get help with the reception on my TV or radio?

Anonymous — Thu, 03 Oct 2019 13:47:06 +0000

Where can I get help with the reception on my TV or radio?

To get help with the reception on your TV or radio, or to find out more about your local transmitters, please visit the �鶹Լ�� Reception site.

Anonymous (not verified) 03 October 2019

Where can I find �鶹Լ�� World Service radio?

Anonymous — Thu, 03 Oct 2019 13:49:21 +0000

Where can I find �鶹Լ�� World Service radio?

In the UK, �鶹Լ�� World Service radio in English is available on DAB, online, mobile and on all digital TV platforms. Across Western Europe, �鶹Լ�� World Service radio in English is available via internet radio, mobile, online and on satellite TV. This is in addition to overnight transmissions of �鶹Լ�� World Service on �鶹Լ�� Radio 4 frequencies.

You can also listen to the �鶹Լ�� World Service radio on �鶹Լ�� Sounds.

The channel numbers for �鶹Լ�� World Service on the different digital TV platforms are as follows:

Digital TV platform	Channel number
Freeview	710
Freesat	711
Sky	0115
Virgin Media	906

For information on which DAB radio channels are available in your area, go to the Get Digital Radio webpage.

Anonymous (not verified) 03 October 2019

Can I access �鶹Լ�� Bitesize material outside the UK?

Anonymous — Tue, 21 Apr 2020 09:10:02 +0000

Can I access �鶹Լ�� Bitesize material outside the UK?

�鶹Լ�� Bitesize online is accessible internationally, but all games, audio-video and animated content are geolocked to the UK.

This protects the value of the service for UK licence fee payers, and will help ensure that international visitors are not confused by content which is inappropriate to their local curriculum.

Anonymous (not verified) 21 April 2020

How do I use the Red Button?

Anonymous — Thu, 03 Oct 2019 13:47:06 +0000

How do I use the Red Button?

Simply press the red button on your remote control at any time. Sometimes you will be prompted to press the red button by an announcement in a programme or a red button logo appearing in the top right-hand corner of your TV screen.

The �鶹Լ��'s Red Button service allows you to access additional television programming, live coverage from major sporting and cultural events, sports scores, lottery and weather information as well as the latest breaking national and global news stories.

It's available with any digital service, though the type and number of features vary according to whether you have digital terrestrial, satellite, cable or broadband. Most of the interactive features currently available are provided by the �鶹Լ��, Sky and the cable companies. A few other broadcasters, including ITV, offer a limited range.

The Red Button graphic can be removed from your screen by one simple action, dependent on the platform you are watching on:

Sky - Press the BACK UP button
Virgin Media - Press the BLUE button
Freeview - Press the BACK or GREEN buttons
Freesat - Press the BACK or GREEN buttons

For more help with the �鶹Լ�� Red Button, you can visit the �鶹Լ�� Reception help site.

Anonymous (not verified) 03 October 2019

How can I get help with �鶹Լ�� iPlayer or �鶹Լ�� Sounds?

Anonymous — Thu, 03 Oct 2019 13:49:21 +0000

How can I get help with �鶹Լ�� iPlayer or �鶹Լ�� Sounds?

If you have a question about or need help with �鶹Լ�� iPlayer or �鶹Լ�� Sounds, there are dedicated Help sites containing How to guides, live issues, fixes and advice. For more information visit the sites below:

�鶹Լ�� iPlayer Help
�鶹Լ�� Sounds Help

If you need more help, you will find the 'Contact Us' link in every FAQ.

Anonymous (not verified) 03 October 2019

Will the �鶹Լ�� text service on red button continue to be available?

Anonymous — Wed, 30 Sep 2020 15:05:03 +0000

Will the �鶹Լ�� text service on red button continue to be available?

A decision has been made to retain the most valuable elements of the �鶹Լ��'s red button text service. We would like to thank all those who contacted us to share their views about the red button text service. Visit our About the �鶹Լ�� blog to read more about the decision and to find out more about changes to the red button text service.

For help accessing the service visit the �鶹Լ�� Help Receiving dedicated Red Button page.

Anonymous (not verified) 30 September 2020

Why are the �鶹Լ�� websites different outside the UK?

Anonymous — Thu, 03 Oct 2019 13:47:48 +0000

Why are the �鶹Լ�� websites different outside the UK?

We have different versions of some sections of the �鶹Լ�� website for UK and international audiences. Specifically, we have the UK and international versions of the �鶹Լ�� homepage, News and Sport front pages, and the pages for �鶹Լ�� TV and radio programmes.

Why are there different versions of the websites?

We have an unusual requirement when it comes to developing �鶹Լ�� websites: they carry advertising internationally (so that UK licence fee payers don't cover international costs) but not in the UK, and we have to build and design for both these situations simultaneously.

Some content on our sites is available in the UK but not internationally; notably, certain rights restricted video. In order to ensure that people in the UK do not see advertising we have to use GeoIP.

Why are you using GeoIP?

Without it, we don't know where ads should be visible and where they shouldn't. The same applies to video and other rights restricted content. Generally, GeoIP to determine country is reliable, but there are some occasions where it doesn't work properly and these we have to address case by case with our GeoIP provider.

All articles are still available wherever you are in the world, but some of the key pages, such as the News homepage, show a more internationally focused range of headlines.

Where can I find regional news and weather content from the UK?

International users who wish to see local UK news can enter a postcode in the Local News tab of the UK News page to add regional headlines and weather to their UK News page. This page will remember the preference you set, or you can change the postcode selection to see updates from different parts of the country. A new version of �鶹Լ��.com is currently being rolled out, for more information see Why has the �鶹Լ��.com site changed?

The �鶹Լ�� Weather pages allow you to search for a town in the UK by name or postcode and to set the location as a default forecast.
Where can I find the international news in the UK?

The World News page on the UK site offers a global view of international events and breaking news, as well as subsections containing news from various world regions. Users in the UK will still be able to access those, and we will continue to reflect international news as part of our overall front page coverage on the UK version of the site.
Why am I incorrectly recognised as outside the UK when using my mobile browser?

Some mobile browsers route data outside the UK when their data reduction features are enabled. If you have an Android or iOS device and are using Chrome 30.0 or above you'll need to disable the Reduce Data Usage option. To do this go to browser settings, select Bandwidth Management and turn off Reduce Data Usage. Another option would be to use another browser or a �鶹Լ�� app. If you're using an Opera browser, you'll need to disable Off-Road Mode in browser settings or use another browser.

Anonymous (not verified) 03 October 2019