Privacy Notice

Your trust is very important to us. This means the ΒιΆΉΤΌΕΔ is committed to protecting the privacy and security of your personal data. It is important that you read this notice so that you are aware of how and why we are using such personal data. This privacy notice describes how we collect and use personal data about you during and after your relationship with us, in accordance with data protection law.

ΜύHow can I contact the ΒιΆΉΤΌΕΔ?

You can contact the ΒιΆΉΤΌΕΔ if you would like to make an enquiry or provide your comments and feedback. The ΒιΆΉΤΌΕΔ also operates a complaints process to allow individuals the opportunity to express any dissatisfaction with the ΒιΆΉΤΌΕΔ.

If you would like to make a complaint, enquiry or provide feedback, you can read more about how to via our Contact the ΒιΆΉΤΌΕΔ FAQ.

What personal data will the ΒιΆΉΤΌΕΔ collect and how will we use it?

The ΒιΆΉΤΌΕΔ will collect your personal data for the purposes of administrating our complaints, enquiries and feedback process. The ΒιΆΉΤΌΕΔ will collect the personal data via an online platform used by the ΒιΆΉΤΌΕΔ.

Your personal data will be used by us to consider and investigate your complaint, enquiry or comment. We will also use your personal data in order for us to contact you, either to request further information about your enquiry or complaint, or to send you a response.

Information relating to the complaints and enquiries that the ΒιΆΉΤΌΕΔ receives will also be used by the ΒιΆΉΤΌΕΔ for reporting purposes. Your personal data will be aggregated with other individuals who contact the ΒιΆΉΤΌΕΔ’s data to prepare these reports. This means that we will not be able to identify you from the information held in our reports. These reports may be used by the ΒιΆΉΤΌΕΔ to understand any themes or trends from the feedback we receive. Μύ

Personal data

If you decide to make a complaint, enquiry or provide us with your feedback and comments, we will collect and process the following personal data about you:

  • Full name
  • Email address
  • Contact telephone number
  • Full postal address

Who is the Data Controller?

The ΒιΆΉΤΌΕΔ is the β€œdata controller” of your personal data. This means that the ΒιΆΉΤΌΕΔ decides what your personal data is used for, and the ways in which it is processed. For the avoidance of doubt, your personal data will be collected and processed solely for the purposes set out in this privacy notice. As the data controller, the ΒιΆΉΤΌΕΔ has the responsibility to comply, and to demonstrate compliance with, data protection law.

Lawful basis for processing your personal data

The lawful basis on which the ΒιΆΉΤΌΕΔ processesΜύyourΜύpersonal data is the performance of its public task, as this processing allows the ΒιΆΉΤΌΕΔ to meet its obligations under the Royal Charter in relation to the operation of a complaints framework.

Sharing your personal data

The ΒιΆΉΤΌΕΔ works with our approved third-party providers who help us to provide some of our services. These partners only use your personal data on behalf of the ΒιΆΉΤΌΕΔ and not independently of the ΒιΆΉΤΌΕΔ.Μύ
Μύ
We may share personal data with a third party where required or permitted by law.Μύ

Retaining your personal data

The ΒιΆΉΤΌΕΔ retains the personal data obtained from complaints and comments for different lengths of time, depending on the nature of your complaint or comment. The retention period will be determined by the ΒιΆΉΤΌΕΔ’s Corporate Retention Policy.

Your personal data will be stored in the UK and the European Economic Area (EEA).

Your rights and more information

You have rights under data protection law:

  • You can request a copy of the personal data the ΒιΆΉΤΌΕΔ stores about you.
  • You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you.
  • You have the right to ask for the personal data we collect about you to be deleted, however there are limitations and exceptions to this right which may entitle the ΒιΆΉΤΌΕΔ to refuse your request.
  • In certain circumstances you have the right to restrict the processing of your personal data, or to object to the processing of your personal data.
  • You have the right to ask that we transfer the personal data to you or to another organisation, in certain circumstances.

You can contact our, Data Protection Officer if you have questions or you wish to find out more details about your rights, please visit the ΒιΆΉΤΌΕΔ’s Privacy and Cookies Policy at .

If you have a concern about the way the ΒιΆΉΤΌΕΔ has handled your personal data, you can raise your concern with the supervisory authority in the UK, the Information Commissioner’s Office (ICO) .

Updating this privacy notice

We will revise the privacy notice if there are significant changes to how we use your personal data.