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"It's certainly raised awareness that we serve Indian food on our Mumbai to London services" - Virgin Atlantic spokesman Paul Charles finds some positive spin in "best complaint letter ever"

Mr Charles has clearly learned a lesson or two at the throne of King Richard of Branson, judging by this defiant response to what been branded the "greatest complaint letter ever". The six-page letter to Virgin chief Richard Branson was from a passenger unhappy about the state of his in-flight meal. More details here.
Source: Βι¶ΉΤΌΕΔ One's Six O'Clock News

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